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Our knowledgeable Customer Service Team is available six days a week. We also have a specialized team for active traders. And you can contact us by e-mail, by phone, or in person.

Our goal is to bring you value with easy, state-of-the-art investing and trading solutions and specialized support. We fulfill this mission through our innovative products, exceptional service, competitive commissions, an easy-to-use website, and powerful trading platforms.

Frequently asked questions

You received a re-issued version of your Annual Account Report if your actual rate of return for 2016 was different from the previously reported rate of return by at least +\- $0.01.

a. Why are there changes to my performance?

These performance changes were mainly attributed to:

  1. Pricing issues:
          i. Delayed security pricing
         ii. Delisted security pricing
        iii. Missing prices
        iv. Incorrect price updates
         v. GICs impact when currency changed

  2. Dividends issues:
          i. Duplication of pending dividends for interlisted securities (i.e. listed on more than one exchange
         ii. Wrong dividend rate was recorded for 1,800 securities
        iii. Intermittent rates were inaccurate for 423 securities

b. What are the enhancements on the 2017 statement that will be applied to the 2016 statement?

    Here are the enhancements you could see in the re-issued statement:

  1. Market Value Changes in Your Account: Pre-inception cash flows for accounts opened after January 1, 2013 are captured as Deposits and reflected in the Net Invested.
  2. Annual Changes in Your Account: The graph now starts in 2012 (reflecting the market value of the account on December 31, 2012) for all accounts opened prior to January 1, 2013 to align with the opening market value on January 1, 2013.
  3. Other Fees Received by Scotia iTRADE: These fees have been re-categorized as Payments Received from Third Partie

If you are currently paying $24.99 per trade, you can qualify for $9.99 commissions either by executing 30 equity and/or option trades per quarter or by having $50,000 or more in consolidated assets, as assessed at the end of such calendar quarter.

If you are currently paying $9.99 per trade, you can qualify for $4.99 commissions by executing 150 equity and/or option trades per quarter.

To learn more, please visit our Commission and Fee Schedule.

A designated trading authority or power of attorney can be specified by sending us a "Trading Authorization for Personal Accounts" or "Application for a Power of Attorney – Personal Accounts" form. The form must be accompanied with a photocopy of valid photo ID and a cheque in the amount of $1 from the designated person.

To designate a trading authority, complete the Trading Authorization for Personal Accounts form.

To designate a Power of Attorney, complete the Power of Attorney – Personal Accounts form.

You can apply to have your registered and non-registered accounts enabled for options trading by submitting the following forms:

For Cash Accounts, complete the Margin and Short Margin Account Application form, the Option Account Approval form, and the Personal and Regulatory Information Update form.

For Margin accounts, complete the Option Account Approval form, and the Personal and Regulatory Information Update form.

For Registered Accounts, complete the Option Account Approval form, and the Personal and Regulatory Information Update form.

Once completed, simply mail your original documents to: 

Scotia iTRADE
P.O. Box 4002 Station A,
Toronto, ON 
M5W 0G4

You can reset your trading access code by logging on to scotiaitrade.com and following the steps below:

1. Select the 'Manage My Accounts' tab and click on 'Security and Passwords'.

2. Then, select the 'Create/Reset Access Code' tab on the left-hand side of the page.

3. Finally, you may enter a new 5-8 digit number that is different from the password you use to log onto scotiaitrade.com and follow the remaining steps to complete the process.

Our Customer Service Centre is open five days a week. To reach us by phone, call 1-888-872-3388 8:00 a.m. to 8:00 p.m. ET Monday to Friday, or email us at service@scotiaitrade.com.

We offer several convenient ways to transfer funds to your account:

  • If you are already an existing Scotiabank client, you may transfer funds from your Scotiabank account online by logging onto Scotia OnLine.
  • You may also transfer funds from any bank account that you hold with another Canadian financial institution by enrolling in our Easy Transfer service. To do this, complete the Easy Transfer Authorization Form, and then mail the form, along with a personalized void cheque or branch stamped bank letter to:

    Scotia iTRADE
    P.O. Box 4002 Station A,
    Toronto, ON M5W 0G4
  • Other methods of deposit include bill payment from any bank account that you hold with another Canadian financial institution, wiring money in, or depositing a cheque.

You can link your bank account(s) from another Canadian financial institution to your Scotia iTRADE account(s) by providing the banking details on the account application form you complete and submitting a personalized void cheque or branch stamped bank letter.

Alternatively, you can download, complete and mail the Easy Transfer Authorization Form to: 

Scotia iTRADE
P.O. Box 4002 Station A,
Toronto, ON M5W 0G4

Transferring securities from another financial institution to your Scotia iTRADE account is easy. On the account application form, you will be asked "Do you want us to transfer any of your assets from another financial institution?" Simply reply "yes" and provide the transfer details and we will initiate the transfer process for you. Please note: For RESP transfers, you must complete the RESP Transfer Authorization Form below:

Transfer Authorization form for RESP Accounts

You can also transfer securities and investments to your Scotia iTRADE registered or non-registered account(s) by completing the appropriate Transfer Authorization Form below:

Transfer Authorization form for Registered Accounts

Transfer Authorization form for Non-Registered Accounts

Yes, Scotia iTRADE offers pre-authorized contribution/deposit plans from any bank account at a Canadian financial institution to your Scotia iTRADE account. To link to a bank account and set up a plan, complete the Easy Transfer Authorization Form and mail the form, along with a void cheque or branch stamped bank letter to: 

Scotia iTRADE
P.O. Box 4002 Station A,
Toronto, ON 
M5W 0G4

You can deposit share certificates in your name to your Scotia iTRADE account by completing the Power of Attorney to Transfer Securities form Power of Attorney to Transfer Securities form.

Please indicate "Scotia Capital Inc." as the name of the transferee on the form and note the account number on the top right hand corner of the certificate.

You can send the form and the certificates via registered mail or courier to:

Scotia iTRADE Operations
40 King Street West – 5th Floor
Toronto, Ontario
M5H 1H1
Attention: Operations

For clients living within the Greater Toronto Area or Montreal, you can also hand deliver the original documents to one of the following locations:
  1.    40 King Street West, 5th Floor, Toronto, Ontario 
  2.    44 King Street West, Scotia Plaza (Lower Concourse), Toronto, Ontario
  3.    1002 rue Sherbrooke Ouest – 10th Floor, Montreal, Quebec

Please note that Scotia iTRADE does not accept third party certificates and certificates for securities trading on the NASDAQ Pink sheets and OTCBB exchanges.

For deposits to non-personal accounts, please contact Scotia iTRADE at 1-888-872-3388.

The following types of securities can be traded in your Scotia iTRADE account:

  • Equities
  • Options
  • Exchange Traded Funds (ETFs)
  • Mutual Funds
  • Bonds
  • New Issues
  • Precious Metals

Learn more

You can place various types of orders in your Scotia iTRADE account(s), including:

  • Market Orders
  • Limit Orders
  • Stop Orders
  • Trailing Stop Orders
  • Day Orders
  • All or None Orders
  • Market if Touched Orders

You can View/Cancel/Modify your open equity or option orders online by logging onto scotiaitrade.com and selecting the “Trade > View Orders” tab.

Yes, you can trade U.S. securities in the new U.S. dollar side of your Scotia iTRADE registered account. All registered account types, except Registered Education Savings Plans (RESPs), have a U.S. dollar side. For RESPs, Scotia iTRADE offers a U.S.-Friendly option.

It’s easy to enroll the U.S. dollar side of your registered account. Simply log into Scotia OnLine and click Manage my account >> Additional Services >> Scotia iTRADE >> Service Request >> Enroll.

The “buying power” reflected in your cash account indicates the combined purchasing power available to you based on the cash and equity in your account. If your account is a cash account, you have to settle your trades in full by the Trade Settlement date.

You can enable short selling in your non-registered cash account by upgrading to margin and short margin by completing the following forms:

Margin and Short Margin Account Application form

Personal and Regulatory Information Update form

Short selling of securities can only be done in Short Margin accounts and is not permitted in registered accounts.

You can place after-hours trades online for US markets by logging onto scotiaitrade.com and selecting  “Extended Hours” from the Term field on the Equity order entry page.

At Scotia iTRADE, we offer U.S. pre-market trading between the hours of 8:00 a.m. and 9:30 a.m. EST, and after-hours trading between 4:00 p.m. and 5:30 p.m. EST.

You can also place extended-hours trades by calling and speaking with an Investment Representative.

The daily cut-off time is 3:30 p.m. EST to place an online mutual fund order to get that day’s closing unit price.

You can withdraw funds from your non-registered account to a linked bank account by logging onto scotiaitrade.com and selecting the “Transfer” tab.

Alternatively you can request a cheque or a wire out.

To request a cheque, click on “Manage My Accounts > Additional Services > Withdraw Funds” and submit your request. The cheque will be mailed to the address of the account owner.

To request a wire out, click on “Manage My Accounts > Additional Services > Request a Wire.” Scotia iTRADE will charge a fee for this service.

Alternatively, you can call us at 1-888-872-3388.

You can make cash withdrawals from your TFSA or RRSP by logging onto scotiaitrade.com and selecting  “Transfers>Registered Withdrawals” . Please note that RRSP withdrawals are subject to withholding tax.

Alternatively, you can call us at 1-888-872-3388 and give instructions for both cash and in-kind withdrawals or fill out the “Withdrawal/Deregistration (partial and full)” form.

Withdrawal/Deregistration (partial and full) form

To enroll in a dividend re-investment plan or dividend purchase plan, you can call us at 1-888-872-3388 and request to have your  dividends reinvested through the DRIP/DPP program, if eligible. Alternatively, you may log onto scotiaitrade.com, click on the “Contact” link at the top of the page and then select “Send Us a Secure Message.”

The DRIP/DPP program only reinvests in whole shares, hence subsequent dividends paid out need to be sufficient to buy at least one whole share.  (i.e. the cash dividend you receive from your shares must be greater than the price of one share to participate).

To be eligible for the plan, you must enroll up to two weeks prior to the dividend distribution date.

To sign up for electronic document delivery which allows you to view your monthly account statements, trade confirmations, mutual fund prospectuses and annual trading summaries online, log onto scotiaitrade.com, go to Manage My Accounts > Document Preferences > Investment Accounts and specify your document delivery preferences.

Once you've selected your preferences and acknowledged the Terms for Electronic Document Delivery Agreement, select the "Submit" button.

If you have a defunct security in your Scotia iTRADE account, you may remove it by completing a “Deed of Gift” form.

Deed of Gift Form

When a company declares a stock split or consolidation, the price of the stock will be adjusted and the number of shares will increase or decrease proportionately. This process generally takes about 2 weeks.

Securities that are deemed ineligible to be held in a registered account by the Canada Revenue Agency are called non-qualified securities. The Canada Revenue Agency (CRA) may levy penalties or fines to the account holder who holds these securities in a registered account.

Most often, this is as a result of the security not trading on one of the prescribed exchanges. For more information, please visit the CRA website.

You can request stock certificates or direct registration statements be registered and delivered to you, in your name, by calling Scotia iTRADE at 1-888-872-3388. 

If you require stock certificates to be registered in the name of a family member, complete the “Third Party Registration of Shares to Family Members” form.

The receipts for RSP contributions made during the first sixty calendar days will be mailed out to clients daily.

The receipts for RSP Contributions made after the first sixty calendar days will be mailed in January of the following year.

To set up a systematic investment plan, complete the Pre-Authorized Investment form and mail it to us at:

Scotia iTRADE 
P.O. Box 4002 Station A 
Toronto, ON 
M5W 0G4

Purchases are made with the funds from your brokerage account.

You may also want to set up a Pre-Authorized Contribution Plan by completing the Easy Transfer Authorization Form. This would complement your systematic investment plan and ensure there are always funds available for your purchases.

Contact Us

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By Phone

Monday - Friday
8:00 a.m. – 8:00 p.m. ET

1.888.872.3388
In Person

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local Scotiabank branch
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44 King St. West, Toronto, ON
Scotia Plaza (Lower Concourse)
Monday - Friday
8:30 a.m. – 5:30 p.m. ET