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Our knowledgeable Customer Service Team is available five days a week. We also have a specialized team for active traders. And you can contact us by e-mail, by phone, or in person.

Our goal is to bring you value with easy, state-of-the-art investing and trading solutions and specialized support. We fulfill this mission through our innovative products, exceptional service, competitive commissions, an easy-to-use website, and powerful trading platforms.

Frequently asked questions

If you have selected “paperless delivery,” as your preferred method of receiving your 2020 tax documents, they will be available electronically in the Scotia OnLine Communications Centre under “Brokerage Tax Documents”. If you have selected paper delivery, tax documents will be mailed to you. Please note, fees may apply for mailed tax slips.

2020 tax slips are issued in accordance with CRA and IRS regulations, as follows:


January 31

March 1

March 31

Tax Slip Number


T4RSP; T4RIF; T4A; T4PS; NR4; T5008; T5; Relevé 1; Relevé 2; Relevé 3

T3; Relevé 16; T5013; Relevé 15; NR4(Mailed Issued by Scotia Capital Inc., and/or the relevant mutual fund companies)

If you hold trust or mutual fund units, we suggest waiting until you have both your T5 and T3 slips before filing your tax return. If you have any questions regarding your tax slips, please contact Scotia iTRADE®.

Our Scotia iTRADE Investment Information Centre is closed on statutory holidays. For a calendar, click here.

To view the Market Holiday Schedule, click here.

2021 Statutory Holidays

New Year's Day

Friday, January 1, 2021

Family Day

Monday, February 15, 2021

Good Friday

Friday, April 2, 2021

Victoria Day

Monday, May 24, 2021

Canada Day

Thursday, July 1, 2021

Civic Holiday

Monday, August 2, 2021

Labour Day

Monday, September 6, 2021


Monday, October 11, 2021

Remembrance Day

Wednesday, November 11, 2021


Monday, December 27, 2021

Boxing Day (observed)

Tuesday, December 28, 2021

If you are currently paying $9.99 per trade, you can qualify for $4.99 commissions by executing 150 equity and/or option trades per quarter.

To learn more, please visit our Commission and Fee Schedule.

A designated trading authority or power of attorney can be specified by sending us a "Trading Authorization for Personal Accounts" or "Application for a Power of Attorney – Personal Accounts" form. The form must be accompanied with a photocopy of valid photo ID and a cheque in the amount of $1 from the designated person.

To designate a trading authority, complete the Trading Authorization for Personal Accounts form.

To designate a Power of Attorney, complete the Power of Attorney – Personal Accounts form.

You can apply to have your registered and non-registered accounts enabled for options trading by submitting the following forms:

For Cash Accounts, complete the Margin and Short Margin Account Application form, the Option Account Approval form, and the Personal and Regulatory Information Update form.

For Margin accounts, complete the Option Account Approval form, and the Personal and Regulatory Information Update form.

For Registered Accounts, complete the Option Account Approval form, and the Personal and Regulatory Information Update form.

Once completed, simply mail your original documents to: 

Scotia iTRADE
P.O. Box 4002 Station A,
Toronto, ON 
M5W 0G4

You can reset your trading access code by logging on to scotiaitrade.com and following the steps below:

1. Select the 'Manage My Accounts' tab and click on 'Security and Passwords'.

2. Then, select the 'Create/Reset Access Code' tab on the left-hand side of the page.

3. Finally, you may enter a new 5-8 digit number that is different from the password you use to log onto scotiaitrade.com and follow the remaining steps to complete the process.

Our Customer Service Centre is open five days a week. To reach us by phone, call 1-888-872-3388 8:00 a.m. to 6:00 p.m. ET Monday to Friday, or email us at service@scotiaitrade.com.

We offer several convenient ways to transfer funds to your account:

  • If you are already an existing Scotiabank client, you may transfer funds from your Scotiabank account online by logging onto Scotia OnLine.
  • You may also transfer funds from any bank account that you hold with another Canadian financial institution by enrolling in our Easy Transfer service. To do this, complete the Easy Transfer Authorization Form, and then mail the form, along with a personalized void cheque or branch stamped bank letter to:

    Scotia iTRADE
    P.O. Box 4002 Station A,
    Toronto, ON M5W 0G4
  • Other methods of deposit include bill payment from any bank account that you hold with another Canadian financial institution, wiring money in, or depositing a cheque.

You can link your bank account(s) from another Canadian financial institution to your Scotia iTRADE account(s) by providing the banking details on the account application form you complete and submitting a personalized void cheque or branch stamped bank letter.

Alternatively, you can download, complete and mail the Easy Transfer Authorization Form to: 

Scotia iTRADE
P.O. Box 4002 Station A,
Toronto, ON M5W 0G4

Transferring investment accounts or securities from your Scotiabank branch to your Scotia iTRADE account is easy. Our recommendation is to always complete the transfer process using Scotia iTRADE’s online Transfer Authorization Request . This online transfer system is quick, easy and facilitates a much smoother transfer of your investment accounts and/or investments. Additionally, it helps reduce potential errors and generates an immediate transfer reference number. Once the request process is complete, a form will generate that requires your signature. After signing this form, you will be required to mail to:

Scotia iTRADE
PO Box 4002 Station A
Toronto, ON
M5W 0G4

The expected completion time varies, however, with complete and accurate documentation and signatures, will typically require between 15-30 business days.

Transferring securities from another financial institution to your Scotia iTRADE account is easy. On the account application form, you will be asked "Do you want us to transfer any of your assets from another financial institution?" Simply reply "yes" and provide the transfer details and we will initiate the transfer process for you. Please note: For RESP transfers, you must complete the RESP Transfer Authorization Form below:

Transfer Authorization form for RESP Accounts

You can also transfer securities and investments to your Scotia iTRADE registered or non-registered account(s) by completing the appropriate Transfer Authorization Form below:

Transfer Authorization form for Registered Accounts

Transfer Authorization form for Non-Registered Accounts

Yes, Scotia iTRADE offers pre-authorized contribution/deposit plans from any bank account at a Canadian financial institution to your Scotia iTRADE account. To link to a bank account and set up a plan, complete the Easy Transfer Authorization Form and mail the form, along with a void cheque or branch stamped bank letter to: 

Scotia iTRADE
P.O. Box 4002 Station A,
Toronto, ON 
M5W 0G4

You can deposit share certificates in your name to your Scotia iTRADE account by completing the Power of Attorney to Transfer Securities form Power of Attorney to Transfer Securities form.

Please indicate "Scotia Capital Inc." as the name of the transferee on the form and note the account number on the top right hand corner of the certificate.

You can send the form and the certificates via registered mail or courier to:

Scotia iTRADE Operations
40 King Street West – 15th Floor
Toronto, Ontario
M5H 1H1
Attention: Operations

For clients living within the Greater Toronto Area or Montreal, you can also hand deliver the original documents to one of the following locations:
44 King Street West, Scotia Plaza (Lower Concourse), Toronto, Ontario. Temporarily Closed

Please note that Scotia iTRADE does not accept third party certificates and certificates for securities trading on the NASDAQ Pink sheets and OTCBB exchanges.

For deposits to non-personal accounts, please contact Scotia iTRADE at 1-888-872-3388.

The following types of securities can be traded in your Scotia iTRADE account:

  • Equities
  • Options
  • Exchange Traded Funds (ETFs)
  • Mutual Funds
  • Bonds
  • New Issues
  • Precious Metals

Learn more

You can place various types of orders in your Scotia iTRADE account(s), including:

  • Market Orders
  • Limit Orders
  • Stop Orders
  • Trailing Stop Orders
  • Day Orders
  • All or None Orders
  • Market if Touched Orders

You can View/Cancel/Modify your open equity or option orders online by logging onto scotiaitrade.com and selecting the “Trade > View Orders” tab.

Yes, you can trade U.S. securities in the new U.S. dollar side of your Scotia iTRADE registered account. All registered account types, except Registered Education Savings Plans (RESPs), have a U.S. dollar side. For RESPs, Scotia iTRADE offers a U.S.-Friendly option.

It’s easy to enroll the U.S. dollar side of your registered account. Simply log into Scotia OnLine and click Manage my account >> Additional Services >> Scotia iTRADE >> Service Request >> Enroll.

The “buying power” reflected in your cash account indicates the combined purchasing power available to you based on the cash and equity in your account. If your account is a cash account, you have to settle your trades in full by the Trade Settlement date.

You can enable short selling in your non-registered cash account by upgrading to margin and short margin by completing the following forms:

Margin and Short Margin Account Application form

Personal and Regulatory Information Update form

Short selling of securities can only be done in Short Margin accounts and is not permitted in registered accounts.

You can place after-hours trades online for US markets by logging onto scotiaitrade.com and selecting  “Extended Hours” from the Term field on the Equity order entry page.

At Scotia iTRADE, we offer U.S. pre-market trading between the hours of 8:00 a.m. and 9:30 a.m. EST, and after-hours trading between 4:00 p.m. and 5:30 p.m. EST.

You can also place extended-hours trades by calling and speaking with an Investment Representative.

The daily cut-off time is 3:30 p.m. EST to place an online mutual fund order to get that day’s closing unit price.

You can withdraw funds from your non-registered account to a linked bank account by logging onto scotiaitrade.com and selecting the “Transfer” tab.

Alternatively you can request a cheque or a wire out.

To request a cheque, click on “Manage My Accounts > Additional Services > Withdraw Funds” and submit your request. The cheque will be mailed to the address of the account owner.

To request a wire out, click on “Manage My Accounts > Additional Services > Request a Wire.” Scotia iTRADE will charge a fee for this service.

Alternatively, you can call us at 1-888-872-3388.

You can make cash withdrawals from your TFSA or RRSP by logging onto scotiaitrade.com and selecting  “Transfers>Registered Withdrawals” . Please note that RRSP withdrawals are subject to withholding tax.

Alternatively, you can call us at 1-888-872-3388 and give instructions for both cash and in-kind withdrawals or fill out the “Withdrawal/Deregistration (partial and full)” form.

Withdrawal/Deregistration (partial and full) form

To enroll in a dividend re-investment plan or dividend purchase plan, you can call us at 1-888-872-3388 and request to have your dividends reinvested through the DRIP/DPP program, if eligible. Alternatively, you may log onto scotiaitrade.com, click on the “Contact” link at the top of the page and then select “Send Us a Secure Message.”

The DRIP/DPP program only reinvests in whole shares, hence subsequent dividends paid out need to be sufficient to buy at least one whole share.  (i.e. the cash dividend you receive from your shares must be greater than the price of one share to participate).

To be eligible for the plan, you must enroll up to two weeks prior to the dividend distribution date.

To enroll in a DRIP for a security go to Accounts>Manage My Accounts>Additional Services>Scotia iTRADE>Security Requests>Manage DRIP/DPP Enrollment

To sign up for electronic document delivery which allows you to view your monthly account statements, trade confirmations, mutual fund prospectuses and annual trading summaries online, log onto scotiaitrade.com, go to Manage My Accounts > Document Preferences > Investment Accounts and specify your document delivery preferences.

Once you've selected your preferences and acknowledged the Terms for Electronic Document Delivery Agreement, select the "Submit" button.

If you have a defunct security in your Scotia iTRADE account, you may remove it by completing a “Deed of Gift” form.

Deed of Gift Form

When a company declares a stock split or consolidation, the price of the stock will be adjusted and the number of shares will increase or decrease proportionately. This process generally takes about 2 weeks.

Securities that are deemed ineligible to be held in a registered account by the Canada Revenue Agency are called non-qualified securities. The Canada Revenue Agency (CRA) may levy penalties or fines to the account holder who holds these securities in a registered account.

Most often, this is as a result of the security not trading on one of the prescribed exchanges. For more information, please visit the CRA website.

You can request stock certificates or direct registration statements be registered and delivered to you, in your name, by calling Scotia iTRADE at 1-888-872-3388. 

If you require stock certificates to be registered in the name of a family member, complete the “Third Party Registration of Shares to Family Members” form.

The receipts for RSP contributions made during the first sixty calendar days will be mailed out to clients daily.

The receipts for RSP Contributions made after the first sixty calendar days will be mailed in January of the following year.

To locate your full 10 digit Scotia iTRADE account number refer to your monthly account statement in the ‘Top Right’ under your account number the full 10 digit account number will be listed.

See the sample statement for reference:

  • The highlighted section in yellow will be where the full 10 digit account information will be located to help you obtain the correct account information.

Contact us


Easy-to-follow steps.
100% safe and secure.

Apply now, Online
By Phone

Monday - Friday
8:00 a.m. – 6:00 p.m. ET

1-888-872-3388, By Phone
In Person

Make an appointment at your local branch

Branch locator, In Person

44 King St. West, Toronto, ON, Scotia Plaza (Lower Concourse)


Temporarily Closed