- Use caution before answering online and email requests for your personal information.
Scotia iTRADE will never present you with unexpected webpages or send you unsolicited emails asking for your confidential information, such as your password, PIN, Access Code, credit card, account number, security questions etc. We will never ask you to validate or restore your account access through unsolicited email. Do not respond to unsolicited emails or websites that request personal information. Report any suspicious requests to Scotiabank immediately.
- Protect your Scotia OnLine Password.
Your Scotia OnLine password is confidential and must never be shared with any outside person or company, including:
- Account aggregation services that consolidate and display all of your financial information in one place.
- Software that records your password so that you don't need to enter it the next time you access a website.
- Services that collect your card number and password, or any other confidential information, to perform transactions on your behalf or to collect payment from you.
- Any other agreements you may make or services you accept which include your consent to having your Internet activity monitored.
In divulging your password, you contravene the terms of your ScotiaCard Cardholder Agreement and you will be fully liable for any unauthorized access to your accounts and all associated losses arising from these disclosures.
- Pick a password that is difficult to guess by using a combination of letters and numbers (nothing obvious). In fact, if you're still using a numeric password, please change it now.
- Memorize your Scotia OnLine password and keep it secret. If you suspect your password has been compromised, please change your password immediately or call 1-800-4SCOTIA (1-800-472-6842).
- For special numeric-only codes, which are different from your sign-on password (such as your Access Code), select a code that is easy to remember but do NOT select your birth date, telephone number, license plate, address or other easy-to-guess combinations. If you have numbers in your sign-on password, don't use them in your Access Code. Memorize your Access Code, do not write it down and NEVER tell anyone what it is.
- Always keep your security questions and answers confidential - do not share them with anyone. Scotia iTRADE will never ask you to set up or confirm your questions or answers by telephone, fax or email.
- Never send confidential information (such as account numbers of any type, ScotiaCard, password, Access Code, etc.) via email.
- Avoid using software that records your passwords so that you don't need to enter them the next time you access a website from the same computer. This type of software could give other users of your computer access to your accounts.
Note: Scotia OnLine's Express Sign-on Feature is safe to use, as it does not record your password.
- Avoid accidentally agreeing to have your Internet activity monitored by other parties by carefully reading the terms of any software you download and free services you accept online before you download them.
- Always type in the website address or use your bookmarks to access Scotia OnLine:
- Do not leave your computer unattended while logged on to Scotia OnLine.
- Do not use public computers (e.g., Internet cafés or libraries) to access Scotia OnLine because they could have viruses or malicious programs that record every keystroke, or capture usernames and passwords.
- Always log off when you're finished your Scotia OnLine session.
- Clear your browser's cache after each Scotia OnLine session. Each time you access the Internet, your browser automatically saves a copy of the web pages you've visited. Diligently clearing your browser's cache after each session is an important step in safeguarding your account information.
- Keep your ScotiaCard in sight at all times during transactions and never lend your card to anyone.
- Review your account statements and/or online account transaction details promptly and report any discrepancies immediately. With Scotia OnLine, you can review your up-to-date account transactions and therefore identify any discrepancies immediately. Contact numbers can be found on your statements.
- Report lost or stolen ScotiaCards to 1-800-4SCOTIA
- Protect your privacy while surfing the web by blocking third party cookies from your computer. You can safely accept 1st party cookies as they enable functionality for some websites without compromising your privacy. You can learn how to manage your cookies for the following browsers: