Interactive Voice Response System - Coming Soon!

 

Scotia iTRADE is launching a new Interactive Voice Response (IVR) feature - an automated telephony system that interacts with callers via voice or touch-tones first, gathers information, and then redirects calls to the agent who can best assist them.

IVR contains several self-servicing features including do-it-yourself password reset and automated authentication options allowing you to complete self identification and authentication. 

How will the new IVR system benefit you?

  • Saves time – self-servicing features allow for quicker response time
  • Personalized interactions - tailored service based on your requirements
  • 24/7 access to reset online password – you can reset your online password outside of our Contact Centre regular business hours 

What information do I need to access the self-servicing features?

To access the self-servicing authentication feature successfully, you’ll need the following items before calling 1-888-TRADE88 (1-888-872-3388):

  1. 16-digit Scotia card number or 8-10 digits Scotia iTRADE account number
  2. Date of birth (month and year)
  3. 5-8-digit access code (this is the code you use when confirming a trade online)*

* To create or reset your Access Code, please follow these steps:

  1. Sign in to Scotia iTRADE
  2. Select Manage My Accounts from the Accounts page
  3. Select Security & Passwords
  4. Select Create/Reset Access Code

If you’re unable to sign in to Scotia iTRADE, a Scotia iTRADE representative can assist to reset your access code over the phone. Please note that additional identification questions may be asked during this process.