Contact Us Whenever you contact us, you can expect premium service.

We're happy to help with trading inquiries, account opening, asset transfers and answering any technical support questions you may have.

At Scotia iTRADE®, we're here to help. Should you have any questions or comments, a Client Service Associate would be happy to receive and respond to your emails. It's your feedback that informs us, so that we can provide the highest quality service to our clients.

Stay connected

Feel free to email us your questions and concerns whenever it's convenient for you. We strive to respond to all emails within one business day.

Client Service and Account Information

For Client Service enquiries please email:
service@scotiaitrade.com.

To Open an Account please send an email to:
openaccount@scotiaitrade.com

At Scotia iTRADE®, we're here to help. Should you have any questions or comments, a Client Service Associate would be happy to take your call.

Voice your concerns

We're always here for you and we're ready to listen. Call us with your questions, concerns and account inquiries. After service hours, please feel free to contact us through our Automated Scotia iTRADE TeletraderTM Client Service.

Client Service Hours and Numbers

Toll-Free (Canada/USA) 1-888-TRADE88 (1-888-872-3388)

416-214-6457 (outside Canada and USA)

Monday – Friday (8:00 a.m. – 8:00 p.m. ET)

24/7 using our Automated Scotia iTRADE TeletraderTM Client Service.

You can print the Automated Telephone Reference Guide for step-by-step instructions.

Make our acquaintance

We’re here if you need to drop-off documentation, for cheque pickup/drop-off and for general questions at the times below. Getting to know our clients better and hearing your personal feedback helps us ensure that we always deliver the best possible service.


Scotia iTRADE Investor Information Centre Location and Service Hours

44 King Street West, Scotia Plaza (Lower Concourse), Toronto, Ontario
Closed until further notice.

Note: Investor Information Centre will be closed for all TSX holidays.

View Holiday Schedule.

Or visit a Scotiabank branch near you.

Scotia iTRADE
PO Box 4002 Station A
Toronto, ON
M5W 0G4

Canada Post posted delivery standards for properly prepared lettermail are:

  • Local - 2 business days
  • Provincial - 3 business days
  • National - 4 business days

Please refer to the Canada Post website for additional information on service standards.

You may fax us 24 hours a day, seven days a week. 
1-800-569-9470